Background
Recent Experience
2021-2023
Product & User Research
Behavioral Researcher- Human-Robot Interaction & User Perception
2021 - 2025
-
Led user research on real-world interactions with autonomous mobile robots to understand trust, adoption, and behavioral friction
-
Designed and executed behavioral studies to uncover how users interact with robotic systems in dynamic environments
-
Synthesized behavioral data into actionable recommendations for system design, communication, and deployment strategy
-
Collaborated with engineers and computer scientists to align behavioral insights with technical development
-
Presented findings to academic and applied audiences, translating complex data into clear, decision-ready insights
Research Manager (User Research)
-
Supported client-facing research engagements, translating behavioral insights into strategic recommendations for healthcare stakeholders
-
Designed qualitative research approaches across patient, caregiver, and provider audiences
-
Synthesized complex data into clear, actionable insights to support product and strategic decision-making
-
Collaborated with cross-functional teams to align research outputs with business objectives
Entrepreneurial Leadership and Client Engagement
Founder – Private Practice (Wellness)
2009-2025
-
Built and scaled a client-based service business through retention-focused engagement strategies and referral growth
-
Managed full client lifecycle including acquisition, onboarding, retention, and long-term relationship management
-
Designed and iterated service offerings based on client feedback and behavioral patterns
-
Delivered high-trust, client-facing experiences requiring adaptability, communication, and personalized service
Applied Behavioral Research & Consulting Consultant
-
Conducted behavioral and workflow analysis to identify friction points, inefficiencies, and opportunities for improved user experience
-
Mapped customer journeys and analyzed behavioral patterns to inform service design and decision-making
-
Delivered strategic recommendations to improve engagement, retention, and operational effectiveness
2025
Skills & Expertise
Human–Robot Interaction & Autonomous Systems
Human perception of robots, trust in autonomous systems, human factors in robotics, behavioral responses to autonomous agents, human-robot collaboration
User Research & Behavioral Methods
Usability testing, user interviews, surveys, behavioral experiments, mixed-methods research, human-subject research, qualitative analysis, statistical testing, thematic analysis, workflow analysis
Data & Research Tools
R, Excel, Qualtrics, Google Forms, PowerPoint, data visualization, experimental analysis pipelines, QualCoder
Product & Insight Translation
User insight synthesis, concept evaluation, behavioral segmentation, feedback integration, program evaluation, translating research findings into design implications
Design & Collaboration Tools
Figma (basic wireframing and prototyping), Jira (familiarity)
Communication & Leadership
Data storytelling, stakeholder reporting, cross-functional collaboration, teaching, mentorship, and client consultation